Dealing with repair/service companies is sooooo frustrating. My central a/c hasn't been working so a week ago Mon. I called the company that installed it & my furnace (it is beyond the warranty period). They set me up with an appt. for last Tues - to call me at work 1/2 hr before they were going to be here. Well by 2:00 I hadn't heard from them so I called & was told I was still on the schedule for that day as long as the prior jobs weren't problem ones that took longer than planned. OK, I understood that with no problem. To be on the safe side we set up a back-up appt if Tues didn't work out for last Fri. Same scenario - no call from them & all I ever got when I called was their answering machine and they never returned my call.
So comes Mon. AM, I call & get some jerk on the phone who says "Hold on, let me check on it". Well he messed up & didn't put me on hold so I could hear his conversations with others (none of which had anything to do with my call) and guys being guys the language I was hearing left alot to be desired. To add insult to injury after being left hanging for 6 minutes the call got disconnected.
It took me a few more calls to get another live person (a different one) who was very apologetic about the missed appts., the language & being left on hold. Rescheduled my appt for this morning between 9 & 10. By 10:30 no call, no show. I placed a call and got someone else. Again apologies with a promise to check into it and call me back w/i 15 minutes. Trying to not lose it I waited 1 hr 15 mins before I called again as noone had gotten back to me. Now they tell me 1/2 the crew is on an emergency job and one of the techs has me scheduled and should be here shortly. So here I sit waiting. I've now missed 1/2 day of work. The weather is supposed to be turning hot & humid again so I really want it fixed. I'm hesitant to call another company that I haven't dealt with because I am sure they are booked solid.
Whatever happened to servicing customers in a timely, courteous manner. Yes, things sometimes happen beyond their control - that I thoroughly understand. But there is no way I buy the fact that Fri & today were both affected by emergency calls that resulted in my non-service. You can bet your bottom dollar if they show I will be demanding a discount on the bill for all the aggravation this has been.
I try to be nice, patient & understanding but I'm afraid I am beyond that now. Being a customer service manager for years I know what it is like being on the receiving end of a disgrunted customer. I won't take it out on whatever tech shows up but I will surely being writing a not so nice letter to the owner of the company to express my displeasure.
Sorry this is sooo long-winded but I just needed to vent! Sorry you guys were on the receiving end!
Use your womanly powers to get that discount. Generally, men don't like dealing with a pyscho angry woman! Let em' have it! lol
Well, that is your call, but if it was me I would have the attitude from he!! That kind of crap makes me mad too. I am a patient person and can except and emergency, but not being blown off and ignored.
I had a recent encounter with Stanely Steemer, was going to pay to have my carpets done before the grad party. They gave me such a run around and changed the prices from what the commercial said I told them to forget aobut it....I just got a letter from them yesterday saying "Sorry we couldn't work this out. Here is 40.00 off for the next time!" That made me laugh! lol
What a pain! Yes, after a letter to the president of the company from a very disappointed customer, you might just get a discount that will cover the hours of your time that they have wasted.
i know it is totally annoying having to wait on people and then they dont call or show.hopefully they show up this time ! my daughters heat got shot off and she called me at work, crying. i went straight to the gas company from work to pay it before 3:00 so they could get it back on the same day. it was cold and my grandsons were small. they said they had workers out until 9:00 and it would be back on before then. next day still no heat. and i had to pay an extra 20.00 to get it back on the same day ! 8:00 the next night i called them again.their excuse was that they couldnt find the house ! ggrrrrr . by then i was really po'd . i yelled at him that they darn sure didnt have any trouble finding it to turn it off !! he hung up on me,but was there about 20 minutes later. lol
